Self-Service On-Campus (accessible by NDUS IP Addresses)

http://ra.nodak.edu:4080/ss_ndus

 

Self-Service Off-Campus (Web proxy for BSC, DSU, LRSC, NDSCS, NDSU, NDUS, and WSC)

  https://raoc.nodak.edu:4080/ss_ndus

or

   http://raoc.nodak.edu

 

For the campuses that need to set up their own web proxies, they should connect to:

http://ra.nodak.edu:4080/ss_ndus

Support Analyst

http://ra.nodak.edu:4080/sa_ndus

Solution Manager

https://content.rightanswers.com/onlinekm

Contact John Underwood for Solution Manager access.

• Technology Overview
• Self Service datasheet
• Support Analyst datasheet
• Solution Manager Feature sheet
• Knowledge pack (Spring 2007)
• Show-It (Spring 2007)

Custom Content Kick-Off Meeting PowerPoint

A custom content kick-off meeting was held with RightAnswers to discuss the RightAnswers Cutom Content methodology and process.  This is the PowerPoint that was used at the meeting.


Custom Content Questionnaire Spreadsheet

This questionnaire or assessment form can be used to identify existing content that we can have RightAnswers create for us.  As part of the implementation, RightAnswers will import/create a large quantity of custom content for us.


Custom Content Import Templates

• 'Error' Custom Content
• 'Problem' Custom Content
• 'How to:' Custom Content

Content can also be added using a template.